5 Ways to Surprise and Delight Your Passengers this Fall

A quick search on Google Trends shows that interest in the concept of surprise and delight is growing over time. This isn’t surprising considering that the concept of customer service is also a hot topic, and surprising and delighting your customers can be a key component for keeping them…

Read more

Nine Important Habits for Airport Marketers

Everyone knows that airport marketing involves planning events, communicating with media, and placing ads, but beneath those everyday tasks lie the habits that drive priorities and decision-making.

Kim Sippola, President of The Quotient Group, developed a few habits during her 13+ years as an in-house airport…

Read more