5 Ways to Surprise and Delight Your Passengers this Fall

A quick search on Google Trends shows that interest in the concept of surprise and delight is growing over time. This isn’t surprising considering that the concept of customer service is also a hot topic, and surprising and delighting your customers can be a key component for keeping them…

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Top Tools for Airport Marketers

For airport marketers, there is much to be done and, often, little time in which to do it. We get it! That’s why one of our favorite things to blog about is great tools that can help you get more done in less time. Here’s the latest installment of…

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Nine Important Habits for Airport Marketers

Everyone knows that airport marketing involves planning events, communicating with media, and placing ads, but beneath those everyday tasks lie the habits that drive priorities and decision-making.

Kim Sippola, President of The Quotient Group, developed a few habits during her 13+ years as an in-house airport…

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The Jackpot for Small Community Airports

It’s very nearly SCASD season, which means the Department of Transportation will soon be accepting applications for Small Community Air Service Development grants. Speaking of SCASD grants, did you know that you can apply to receive SCASD funds for marketing? It’s true! And we can’t imagine any airport…

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